Why Buy From Us

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Daily Stretch.

But first, you should definitely hear from our customers here.

  • Shipping is FREE on all orders for products weighing less than 25kg to customers within Australia.
  • 14 Day Easy Returns. No happy with your product, we'll take it back no questions asked.
  • Great Service. We pride ourselves on the best service, anywhere.
  • Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

 

Easy Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 14 Day Return Policy.

If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us at support@dailystretch.com.au with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.

*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.

"Like New" means that the items you ordered must not show any visual signs of wear.

If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.

If you decide you want to return your order, please email us at support@dailystretch.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.

 

Competitive Pricing Promise

We work hard to offer competitive pricing across our range while providing reliable customer support before, during, and after your purchase.

If you find the same product advertised for a lower price by another Australian retailer, we'd be happy to review it.

To help us assess your request, please send us:
• A link to the product listing, or
• A formal quote, invoice, or checkout summary showing the final price

When reviewing pricing requests, we consider:
• The final delivered price, including shipping and any applicable fees
• Product availability and stock status
• Product specifications, inclusions, and warranty terms
• Promotional offers, clearance sales, and limited-time discounts
• Delivery conditions and service levels

Some offers may not be eligible for price matching or adjustment, including clearance sales, pricing errors, limited-time promotions, out-of-stock products, or offers with different warranty, delivery, or service conditions.

Our goal is simple: to provide fair pricing, excellent service, and ongoing support throughout your ownership experience.

Found a better price? Email us at support@dailystretch.com.au and we'll be happy to take a look.

 

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@dailystretch.com.au the day of delivery.

Daily Stretch will pay for shipping defective, damaged, or incorrect merchandise at our cost.

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.

Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.

Cancellations received before shipment will receive a full refund.

Orders cancelled after items have shipped will follow our 14 Day Return policy and will be subject to return shipping costs.

Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
  • Products that are specified as certified pre-owned or used are ineligible for a return
  • Daily Stretch only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

 

For more information on Shipping & Returns see our FAQ page.