FAQs

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 14 day easy return on our products, during which you can return them at any time.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout.

If you've changed your mind or ordered the wrong product, you can still return it within 14 days of delivery, as long as the item is unused and in "Like New" condition.

If your item arrives damaged, defective, or with missing parts, we’ll fix the issue at no cost to you

To be eligible for a return:

1. Item(s) have to be initiated for return and placed in the post within 14 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

Yes! All our products come with a manufacturer’s warranty. Most of our items include a 12-month warranty, while our massage chairs come with a 3-year warranty unless stated otherwise in the product description.

How to Check Warranty Details?
Each product’s specific warranty period is listed in its product description, so be sure to check there for any exceptions.

Need to make a warranty claim? If you experience any issues after the 14-day return period, contact us at support@dailystretch.com.au, and we’ll assist you with the warranty claim process.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 14 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Our 14-day Easy Returns Policy covers change-of-mind returns and initial issues. However, if your product develops a fault or defect after 14 days, don’t worry—it may still be covered under warranty.

Warranty Coverage:

• Most products come with a 12-month warranty
• Massage chairs come with a 3-year warranty (unless stated otherwise)
• Warranty details can be found in each product description

If you believe your item has a warranty issue, email support@dailystretch.com.au with, order number, a brief description of the issue, photos or videos showing the problem

We’ll assess your claim and provide the best solution, whether that’s replacement parts, a repair solution, or a full replacement (depending on the product’s warranty terms).

Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return anything you order from us for a full refund, provided it is returned within 14 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All products must be returned in as new condition, with any tags and the original box.

**Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

We’ve got you covered! If your return is due to a faulty, damaged, or incorrect item, we’ll provide a free return shipping label, so you won’t have to pay anything at the post office.

For change-of-mind returns, the customer is responsible for return shipping costs. Just contact our friendly team here and they will be able to help you along the way.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout.

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the courier company as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.