Shipping
Shipping is FREE on all orders for products weighing less than 25kg to customers within Australia.
For products weighing more than 25kg shipping costs will vary based on your delivery location in Australia (postcode).
You can calculate the cost at:
1. Checkout
2. For quick assistance, connect with us via live chat.
We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Estimated Delivery Times:
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Timeframes are estimated only and for further details, please see the information regarding our couriers below.
Kindly allow for a minimum of 5 days for your delivery across all States.
Approximate delivery timeframes are:
VIC: 3 - 7 Working Days
NSW, SA, ACT: 3 - 9 Working Days
QLD: 4 - 9 Working Days
WA, NT, TAS: 5 - 14 Working Days
Tracking Number: We will send you order tracking details from one of our couriers. Please allow up to 48 hours from the time of notification sent for the courier's online tracking information to be updated.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 1 business day) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at support@dailystretch.com.au.
International Orders:
Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions, we will provide an up-to-date shipping price quote for you upon request.
If you are happy with our shipping quote we will prepare an order and payment through our ultra-secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for the delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrive damaged please send photos to support@dailystretch.com.au, then visit our Returns page and lodge your return claim online.
Our Couriers:
As part of our commitment to providing reliable delivery services, we collaborate with different delivery partners who may change periodically. Please note that the estimated delivery time frames provided are only approximate and our process for selecting a delivery partner for your order is only meant to serve as an indication.
For more information about our delivery partners, please feel free to get in touch with them directly or visit their website to review their terms and conditions. Please note that these terms and conditions are also subject to change without notice.
- AUSTRALIA POST
Items that weigh 22kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is to keep you aware of Australia Post’s expected delivery time.
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
- ARAMEX
For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label, enabling you to view the location of your item at various points in the delivery process via Aramex’s website.
A non-PO Box address is required for Aramex’s delivery. Failing to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
To track the item dispatched with Aramex, please visit http://www.aramex.com.au and use the given tracking number.
- IGX
Items with lengths over 100cm or weights over 21.99kg may be dispatched with IGX.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the IGX Website.
- 4PX EXPRESS
Items that weigh 22kg or less may be dispatched with 4PX Express.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the 4PX Express website.
- ALLIED EXPRESS
A parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in major mainland capitals.
Each parcel will carry a barcoded address label, enabling you to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or you can call 131373 for more queries.
- TOLL
Parcels weighing less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label, enabling you to track your items through the Toll website.
A non-PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
If the delivery is missed, you should receive a card with instructions to find your parcel. You can visit the Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at tollgroup.
- HUNTER COURIERS
Parcels weighing over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label, enabling you
to track your items through the Hunter Express website. A non-PO Box address is required for Hunter Express’s delivery.
If you fail to provide the correct information, your parcel will not be dispatched until we receive accurate information from our customer service team.
The item will be returned to the depot if the delivery is missed. Our customer service
team will inform you to arrange a re-delivery if they get the notification from Hunter Express. With the tracking number, you can
track the parcel anytime at hunterexpress.
- COURIERS PLEASE
Items with weights of 25kg or less, max dimensions not over 0.8 meters and max volume not over 0.1CBM may be dispatched with Courier Please.
All the freights are ATL (Authority to Leave).
To track the item dispatched with Courier Please, please visit Parcel & Postage Tracking - Track Your Item > CouriersPlease and use the given tracking number.