
Have questions?
Is DailyStretch™ Jade Roller & Gua Sha Set safe for all users?
It’s generally safe for most people. However, if you have severe skin conditions, open wounds, or active breakouts, it’s best to check with a healthcare professional before using.
How does DailyStretch™ Jade Roller & Gua Sha Set the actually work?
By rolling or sweeping the cool jade stone across your face, it encourages lymphatic drainage, reduces puffiness, and promotes better circulation. The gentle pressure also helps relax facial muscles and may lessen the appearance of fine lines.
Does it really help with wrinkles and puffiness?
By boosting circulation and draining lymphatic fluid, the roller and Gua Sha can help reduce swelling and smooth out the skin’s appearance over time.
Do I need to assemble anything before using?
No assembly is required. Simply charge the device, fill the serum chamber if desired, and it’s ready to use straight out of the box.
Is it suitable for all skin types ?
Yes. It’s gentle enough for sensitive skin, and can help calm irritation and redness. However, avoid use on broken skin or active infections.
How does the 30-day return policy work?
We offer a 30-Day Easy Returns Policy for your peace of mind. If you decide to return an item within 30 days of delivery, simply follow these steps:
1️⃣ Contact Us – Email us at support@dailystretch.com.au with your order number and reason for return.
2️⃣ Receive Return Instructions – We’ll guide you through the process and provide any necessary return details.
3️⃣ Send It Back – If eligible, return the item in "Like New" condition with all original packaging and accessories.
4️⃣ Get Your Refund – Once received and inspected, we’ll process your refund promptly.
📌 Important:
- If your item is faulty or has missing parts, we’ll cover return shipping.
- If it’s a change of mind return, you’ll be responsible for return shipping costs.
- Items that show signs of use or missing packaging may not be eligible for a refund.
For full details, check out our Returns Policy.
How does shipping and delivery work?
So you've made an order? Welcome to the Daily Stretch family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-7 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at support@dailystretch.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

